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Eventbrite

Eventbrite

www.eventbrite.com
What is your customer experience with Eventbrite?

Eventbrite Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Eventbrite has a 1.5 star rating from 330 reviews, 5% would recommend, with 88% unfavorable responses; consumers are mostly dissatisfied.

Key Takeaways for Future Customers

  • Eventbrite reviews show easy online ticket purchases for many users.
  • Expect limited phone support; most interaction is via chat or email.
  • Price level reported as high; refunds are a frequent request.

Negative Feedback / Risk Areas

  • Frequent customer complaints about no customer service and unresponsive support.
  • Repeated reports of refund delays, unauthorized charges, and payout issues.
  • Reports of fake or missing tickets and poor UX in the help/chat flow.

Positive Feedback

Some users found ticket buying straightforward and a few issues were resolved by organizers.

View full overview ›

Media from reviews

Eventbrite - Birthday shout out. Happy birthday Queen
Eventbrite - Wrongful chargeEventbrite - Wrongful charge - Image 2Eventbrite - I need to be added to the Super Oldies Jam as a organizerEventbrite - Drag Show was not a show at allEventbrite - TicketEventbrite - Ticket - Image 2
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Show reviews that mention
tickets event ticket number phone refund service phone number experience festival
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Susan E Two
map-marker Laurelton, New Jersey

Smithville Inn event

Friends invited me for a birthday gathering on *** at the *** in *** for the *** murder mystery event. Payment was arranged via Apple Pay, but our screen went black and when we went back in, it said the event was sold out. Please please help.

Preferred solution: Any chance to meet with my friends for my birthday for the 30 July 2026 Agatha Christie event at the Smithville Inn in NJ. I called the owner Tony and he said to call you.

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Marguerita Tzx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It’s a Medicare number

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Updated by user May 30, 2026

Horrible!!$

Original review May 28, 2026

Your company gave a Medicare number.Even though your company is hosting a zJuneteenth Celebration. I will be sharing this within my organization

Preferred solution: Nothing now since the phone number is not real

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Dennis T Aoz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Several requests through contact center texts unanswered

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AI Highlights
  • Paid for 4 tickets to January concert; cancelled.
  • Rescheduled for February; cancelled.
  • Refund of $350; no response; phone led to unrelated sales.

Paid for 4 tickets for a January concert that got cancelled and rescheduled for February which was also cancelled. Requested a refund if my $350 payment, no response Several texts messages sent.

Finally got a phone number and it was a sales department offering free medical device and review of my healthcare.

What does any of that have to do with my refund. Its may 39th no resolution in site

Loss:
$354
Pros:
  • No pros so far
Cons:
  • No return messages
  • Unable to resolve my refund

User's recommendation: Don’t use

View full review
Fabio Ems

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Port, Florida

Refund

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No one is answering, no one is responding my emails, it is very frustrating when you dont get your money back.

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Kaysan Mvd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Northbrook, Illinois

Inadequate customer service

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I still do not my have tickets for Hair in [GEOGRAPHIC_DATA] My credit card was charged but no tickets, i am going to stop payment on my card

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Valerie G Zuh
map-marker Jackson, Mississippi

Cant find tickets with my email Cant access tickets

Can't find my tickets with my email for the event. Purchased it with my bank card. It won't let me download it to my phone.

Preferred solution: Deliver product or service ordered

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Fabio P Nsk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Port, Florida

There isn’t a way to communicate with them. No one answers emails

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Súper súper Bad!! They are super rude and dont have customers service at all. I Will no recommend them

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Anna Q Emm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This was NOT legit! iHeartRadio Music Awards After Party 2026 – Warwick Los Angeles

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AI Highlights
  • The reviewer says company isn't legitimate and tickets were solicited outside Warwick, illegal.
  • Call it scalping; urge avoiding Eventbrite amid hate.

Does not seem to be run as a legitimate company, and was soliciting tickets outside the door of the Warwick which I believe is actually illegal! Isn't that called "scalping"

This may be THE LAST STRAW for Eventbrite, AVOID THEM AT ALL COSTS! I have been all over reddit and Tiktok and people hate, I mean HATE Evenbrite!

Evenbrite = R.I.P.

Cons:
  • Not trustworthy uprofessional and disreputable event planners

Preferred solution: Apology

User's recommendation: AVOID EVENTBRITE, NOT LEGIT

View full review
Deston Wdc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denton, Texas

Paid for tickets but they are nowhere to be found

AI Highlights
  • I bought Dallas tickets but can't locate them.
  • Search tools are useless.
  • System can't find my transaction from under 24 hours ago; call 682-240-****.

I purchased tickets to an event in Dallas, TX, but I cannot locate them. The search tools they provide are useless, and when I enter the transaction details, the system cannot find it, even though I did it less than 24 hours ago. I need someone to call me back at 682-240-****.

Loss:
$63

Preferred solution: Full refund

View full review
Anonymous
map-marker Selbyville, Delaware

Ticket refunds

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When I called, an automated service reply, was that I could not access the call , something about not taking calls from

My area .

User's recommendation: Don’t use Eventbrite , there is no way to speak to a live person, everything is online chat and just takes you in circles

View full review
Anonymous
map-marker New York, New York

Birthday shout out. Happy birthday Queen

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AI Highlights
  • Hopes for a birthday shoutout.
  • Plans to attend a hip and R&B boat party Saturday.
  • Callback requested for more info.
  • The contact number is 917-442-****.
Eventbrite - Birthday shout out. Happy birthday Queen

Amazing, hope I get a birthday shout out. I would be going to the hip and r&b boat party Saturday.

Give you can give me a call back with more information I would be gladly appreciate that.

Thank you.

#917-442-****. Queen

User's recommendation: Yes.?

View full review
Briley Oyf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

15% charge

eventbrite did respond; it's up to the presenter to make good ; the presenter is taking care of it;

we're all good...forgetabout it.

Preferred solution: i'm done; i'm good...forgetabout it

View full review
Brigitte B Hnq
map-marker Inglewood, California

Number out of my area the recording said

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My account was deleted, and I don't know who paid and who didn't. I asked three times on the chatbot to be called, but nobody did.

Loss:
$100

Preferred solution: Access to my account as an organized

View full review
Jacquelynn B Rct

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrongful charge

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AI Highlights
  • Charged $125 per ticket vs listed $25.
  • The seller can change prices at will.
  • I paid almost $800 instead of about $200.
  • A $50 refund was offered.
Eventbrite - Wrongful charge
Eventbrite - Wrongful charge - Image 2

If I could give zero as my review, I would! I was charged $125 per ticket when the ticket price listed was $25!

I was told the seller can change the price when wanted! I would never have purchased tickets that are $20–25 for $125! And the only thing that could be done for me was a refund of $50. I should have paid maybe $200 with taxes and fees, but no, I have paid almost $800!

This should be illegal! Absolutely disgusted by the service.

Loss:
$650
Cons:
  • Customer service is a joke not worth the convenience
  • False pricing

Preferred solution: Price reduction

User's recommendation: Do not purchase from this website. You will get the run around directing you to multiple contacts for nothing!

View full review
Anonymous
map-marker Rosenheim, Bavaria

Schlechte UX, schlechter Chat, furchtbare Erreichbarkeit

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AI Highlights
  • Experiencing problems with the event and no real help is available.
  • The AI chat redirects to the same login-for-contact page and is useless.

Probleme mit deiner Veranstaltung? Nein, Hilfe bekommst du natürlich nicht (und selbst beheben kannst dus oft auch nicht). Der KI-Chat ist schlecht und leitet immer auf dieselbe Login-für-Kontaktaufnahme-Seite, die absolut nichts bringt.

User's recommendation: Nur wenn’s nötig ist nutzen

View full review
Bob T Ezm

Dadhboard

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AI Highlights
  • Phone number not available from this area.
  • User is dissatisfied with Eventbrite.
  • A partial contact number 785-224-**** is provided.

I called the phone number and it said this phone number is not available from this area, so as a result, I think Eventbrite doesn't do a very good job. Wouldn't you agree?

You can call me if you'd like at 785-224-****, and then I might be in your good gracious. Thank you very much for your help.

Loss:
$20
Pros:
  • Sounds good
Cons:
  • Does not deliver

User's recommendation: No phone

View full review

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